Condition As every item sold by James Broad Interiors is vintage/antique please be aware before purchasing that they may show signs of fair wear and tear due to their age, however, I take pride in every item that comes out of the showroom and I will not send any item out if I am not entirely happy with its condition. Every item gets cleaned and restored (if necessary) ready for its new home. If you receive an item from James Broad Interiors and you are unhappy, please contact us as soon as possible so we can resolve your problem right away!
Delivery We use our local trusted courier Simon to deliver all of our larger items. He aims to make delivery within 21 days of purchase though there may be extenuating circumstances which may affect this. Please ensure you have given us your contact phone number so that the courier is able to arrange delivery with you. All items are dispatched from our warehouse in Congleton, Cheshire therefore there may be additional charges for items delivered to certain areas such as Cornwall, Scotland or East Anglia. For smaller items, we charge a flat rate for postage & packaging, items will be posted out within 3 working days of purchase and will be sent tracked using either Royal Mail or ParcelForce depending on the size of the item. You will receive tracking details on your order dispatched email.
Returns In the unlikely event that you are unhappy with your purchase we offer a 30-day money back guarantee. We will refund the full amount paid using the same method by which the item was purchased provided we are satisfied it has been returned to us in the same condition. Return postage is at the buyer’s expense unless the item has arrived damaged or incorrectly described in which case the postage will also be refunded in full.
Privacy Policy This Privacy Policy describes how your personal information is collected, used, and shared when you visit, communicate with, or make a purchase from www.jamesbroadinteriors.net (the “Site”). It explains how we comply with the GDPR (General Data Protection Regulation), the DPA (Data Protection Act) [pre GDPR enforcement] and the PECR (Privacy and Electronic Communications Regulations).This policy will explain areas of this website that may affect your privacy and personal details, how we process, collect, manage and store those details and how your rights under the GDPR, DPA & PECR are adhered to. For the purposes of the GDPR, we will be the “controller” of all personal data we hold about you. Additionally it will explain the use of cookies or software, advertising or commercial sponsorship from third parties and the download of any documents, files or software made available to you (if any) on this website. Further explanations may be provided for specific pages or features of this website in order to help you understand how we, this website and its third parties (if any) interact with you and your computer / device in order to serve it to you. Our contact information is provided if you have any questions, as well as links to privacy policies provided by our third party services.
Analytics This website collects personal data to power our site analytics, including:
Information about your browser, network, and device
Web pages you visited prior to coming to this website
Your IP address
This information may also include details about your use of this website, including:
Clicks
Internal links
Pages visited
Scrolling
Searches
Timestamps
We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.
Cookies This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit About the cookies Squarespace uses.
These analytics and performance cookies are used on this site, as described below, only when you acknowledge our cookie banner. We use analytics cookies to view site traffic, activity, and other data.
Marketing Emails We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with Squarespace, our email marketing provider, so they can send these emails on our behalf.
Order and Account Emails We may email you with messages about your order or account activity. For example, we may email you to tell you that:
You’ve created a Customer Account
Your Customer Account password has been reset or updated
You’ve made a purchase
Your order has shipped
It’s not possible to unsubscribe from these messages.
We share your contact information with Squarespace, our website hosting provider, so they can send these emails to you on our behalf.
Fonts This website uses font files from Google Fonts and Adobe Fonts. To properly display this site to you, servers where the font files are stored may receive personal information about you, including:
Information about your browser, network, or device
Your IP address
Visitor Data When you buy something on this website, we collect personal information from you to fulfil the order. We may collect information like your:
Billing and shipping address
Details relating to your purchase
Email address
Name
Phone number
We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.
As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.
Personal Data We will not share your personal data with any third parties without your prior consent (which you are free to withhold) except where we are required to do so by law or as set out in this privacy policy.We may pass your personal data to third parties who are service providers, agents, subcontractors to us such as courier and parcel delivery services for the purposes of completing tasks and providing services to you on our behalf (e.g. to send you newsletter mailings). We do this for the purpose of our legitimate interests in operating our business and for performing our contract with you. However, we disclose only the personal data that is necessary for the third party to deliver the service. It is possible that third parties may themselves engage others (sub-processors) to process your data. Where this is the case third parties will be required to have contractual arrangements with their sub-processor(s) that ensure your information is kept secure and not used for their own purposes.We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here.You can also opt-out of Google Analytics here.
For Website Visitors This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:
Information about your browser, network and device
Web pages you visited prior to coming to this website
Your IP address
Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyses the data in a de-personalised form.
EMAIL MARKETING INFORMATION We operate an email mailing list program, used to inform subscribers about products, services and/or news we supply/publish. Users can subscribe through an online automated process where they have given their explicit permission. As part of this registration process subscriber personal details are collected, processed, managed and stored in accordance with the regulations named in 'The policy' above. We do not rent or trade email lists with other organisations and businesses. The personal details we collect are:-Email. We use a third-party provider, Squarespace, to deliver our newsletter. We gather statistics regarding email opening and clicks using industry standard technologies to help us monitor and improve our newsletter. For further information, please follow this link to the Squarespace privacy policy. Subscribers can unsubscribe at any time by clicking the unsubscribe link at the bottom of our newsletter emails. We use the Email Marketing Information that we collect to enable us to send you our Newsletters.
SHARING YOUR PERSONAL INFORMATION When we talk about “Personal Information” in the following sections, we are referring to Device Information, Contact Form Information, Order Information and Email Marketing Information.We will never sell your personal data. We will not share your personal data with any third parties without your prior consent (which you are free to withhold) except where we are required to do so by law or as set out in this privacy policy.We may pass your personal data to third parties who are service providers, agents, subcontractors to us such as courier and parcel delivery services for the purposes of completing tasks and providing services to you on our behalf (e.g. to send you newsletter mailings). We do this for the purpose of our legitimate interests in operating our business and for performing our contract with you. However, we disclose only the personal data that is necessary for the third party to deliver the service. It is possible that third parties may themselves engage others (sub-processors) to process your data. Where this is the case third parties will be required to have contractual arrangements with their sub-processor(s) that ensure your information is kept secure and not used for their own purposes. We use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here.You can also opt-out of Google Analytics here.
HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION? When you place an order through the Site, we will retain your Order Information for our records unless and until you ask us to delete this information. When you submit a Contact Form submission, your Contact Form Information is retained within our email records unless and until you ask us to delete this information. This information may also be retained by our third-party service provider (Squarespace) periodically until a time we see fit to delete this information, or unless and until you ask us to delete this information. When you subscribe to our Newsletter, your Email Marketing Information is retained for our records unless and until you ask us to delete this information. When you unsubscribe from our Newsletter, your Email Marketing Information is retained periodically until a time we see fit to delete this information, or unless and until you ask us to delete this information.
HOW DO WE PROTECT YOUR PERSONAL INFORMATION? We will not transfer your personal data outside the EU without your consent, under the circumstances as specified in this privacy policy.We have implemented generally accepted standards of technology and operational security in order to protect personal data from loss, misuse, or unauthorised alteration or destruction. Please note however that where you are transmitting information to us over the internet this can never be guaranteed to be 100% secure. For any payments which we take from you online we will use a recognised online secure payment system.We will notify you promptly in the event of any breach of your personal data which might expose you to serious risk.We comply with GDPR rules and regulations and all paperwork is filed and stored in locked cabinets for a period of a year before being archived in locked, secure off-site storage. After 7 years we are able destroy all paper trails in line with HMRC rules and regulations. All correspondence, letters, requests and any paperwork containing personal data sent to the premises are shredded on site.
DOWNLOADS & MEDIA FILES Any downloadable documents, files or media made available on this website are provided to users at their own risk. While all precautions have been undertaken to ensure only genuine downloads are available users are advised to verify their authenticity using third party anti virus software or similar applications.We accept no responsibility for third party downloads and downloads provided by external third party websites and advise users to verify their authenticity using third party anti virus software or similar applications.
EXTERNAL WEBSITE LINKS Although we only look to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites.We cannot guarantee or verify the contents of any externally linked website despite our best efforts. Users should therefore note they click on external links at their own risk and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.
SOCIAL MEDIA POLICY & USAGE We adopt a Social Media Policy to ensure our business and our staff conduct themselves accordingly online. While we may have official profiles on social media platforms users are advised to verify authenticity of such profiles before engaging with, or sharing information with such profiles. We will never ask for user passwords or personal details on social media platforms. Users are advised to conduct themselves appropriately when engaging with us on social media.There may be instances where our website features social sharing buttons, which help share web content directly from web pages to the respective social media platforms. You use social sharing buttons at your own discretion and accept that doing so may publish content to your social media profile feed or page. You can find further information about some social media privacy and usage policies in the resources section below.
YOUR RIGHTS Under the GDPR, if you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that it is possible your information will be transferred outside of Europe, including to Canada and the United States.
CHANGES We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at james@jamesbroadinteriors.net
COOKIE POLICY This Cookie Policy describes how James Broad Interiors Ltd uses cookies and similar technologies to provide, customise, evaluate, improve, promote and protect our Services. If you have any comments or questions about this Cookie Policy, feel free to contact us at james@jamesbroadinteriors.com
Cookies are small pieces of text sent to your browser when you visit a site. They serve a variety of functions, like enabling us to remember certain information you provide to us as you navigate between pages on the Services. We use cookies on the website and associated domains of www.jamesbroadinteriors.net for the following purposes:
RequiredCookies Some cookies are necessary to allow you to browse our website, use its features, and access secure areas. The use of these cookies is essential for the website to work, and we do not use these cookies to collect personal information about you. For example, we use user-input cookies for the duration of a session to keep track of a user’s input when filling in forms that span several pages.
Functional Cookies We also use functional cookies to remember choices you’ve made or information you’ve provided, such as your username, language, or the region you are in. This allows us to tailor your website experience specifically to your preferences.
User-centric security cookies
To detect authentication abuses for a limited persistent duration, like repeated failed login attempts. These cookies are set for the specific task of increasing the security of the service.
Multimedia content player session cookies (flash cookies)
Used for the duration of a session to store technical data needed to play back video or audio content (e.g. image quality, network link speed, and buffering parameters).
Load balancing session cookies
Used for the duration of the session to identify the same server in the pool in order for the load balancer to redirect user requests appropriately.
User interface customisation persistent cookies
Used to store a user’s preference regarding a service across web pages.
Performance Cookies Squarespace is dedicated to user experience and we use many tools to help us improve our website. To this end, we use performance cookies to collect information about how you use our website and how often. These cookies only gather information for statistical purposes and do not gather any information that can personally identify you. However, because these cookies are not strictly necessary for the use of our website, we require your consent to use them. The performance cookies we use include:
First party analytics cookies
We use these cookies to estimate the number of unique visitors, to improve our website and to detect the most searched for words in search engines that lead to a web page. These cookies are not used to target you with online marketing. We use these cookies to learn how our website is performing and make relevant improvements to improve your browsing experience.
Google Analytics
We use Google Analytics and other third-party analytics providers to help measure how users interact with our website content. These cookies “remember” what our users have done on previous pages and how they’ve interacted with the website. For more information on Google Analytics, visit Google’s information page. For instructions on how opt out of Google Analytics, see below.
Targeting cookies Used on our website to tailor marketing to you and your interests and provide you with a more personalised service in the future. These cookies remember that you visited our website and we may share this information with third-parties, such as advertisers. Although these cookies can track your visits to our website and other sites, they typically cannot personally identify you. Without these cookies, the advertisements that you see may be less relevant and interesting to you. We do not use third-party advertising cookies.
Social plug-in tracking cookies Used by many social networks that have “social plug-in modules”. We integrate these modules into our platform to provide services than can be considered as “explicitly requested” by our users. Your consent, however, is required because some third-party social plug-in tracking cookies are used for things like behavioural advertising, analytics, and/or market research.
CHANGES We may update this cookie policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US For more information about our cookie policy, if you have questions, or if you would like to make a complaint, please contact us by e-mail at james@jamesbroadinteriors.net
